Privacy notice

Paint & Accessories Pinetown is a paint and panel-shop supplier trading from 13 Railway St, Pinetown CBD, Durban 3620. In POPIA terms we are the responsible party for the personal information described below.

Registered company name

⚠ [To be confirmed]

CIPC registration number

⚠ [To be confirmed]

VAT number

⚠ [To be confirmed]

Address

13 Railway St
Pinetown CBD
Durban 3620, KwaZulu-Natal

Open in Maps →

Phone

• Phone: 031 709 1191
• WhatsApp: 084 051 9781

Trading hours

• Mon–Fri 08:00–17:00
• Sat 08:00–13:00
• Closed Sunday

POPIA requires every business to have a named Information Officer — the person responsible for how personal information is handled and the person you deal with if you have a query or a complaint.

Information Officer

⚠ [To be confirmed]

Their email address

⚠ [To be confirmed]

Until that is published here, ask for the owner on 031 709 1191 and your request will be dealt with in the same way.

We only ask for what we need to do the job in front of us. We do not buy lists, and we do not sell or rent your details to anyone.

There is no online payment on this website, so we never see or store your card or banking details. Payment happens at the counter when you collect.

We do not knowingly collect information about children, and we do not ask for special personal information such as race, health or religion.

This website does not ask for or accept photo uploads. If you send us a picture of a panel for a colour match, it comes to us on WhatsApp or by phone, and it sits on the shop's phone — not on this website and not in any system described here.

That is worth knowing, because a photo of a car usually shows more than paint: often the number plate, sometimes a VIN through the windscreen, and the file itself can carry the GPS location where it was taken.

We only use those pictures to work out your colour, we don't post them anywhere or pass them on, and you can ask us to delete one at any time. If you would rather not send a photo at all, bring the panel in or read us the paint code off the plate in the door jamb — that is usually enough.

• Orders, colour matches and enquiries — we need the information to do what you asked us to do. POPIA allows processing that is necessary to carry out or conclude a contract with you, and processing that serves our legitimate interest in running the shop.
• Newsletter and any other direct marketing — consent only. You opt in yourself, you confirm by clicking a link in an email we send you (double opt-in), and every newsletter carries a working unsubscribe link. Nothing is pre-ticked. Buying something from us does not put you on the list.
• Records we are legally required to keep — tax and company law obliges us to keep certain transaction records for a set period, regardless of consent.

Withdrawing consent is easy and free: click unsubscribe, reply to any newsletter, or phone 031 709 1191. We stop, and we don't ask why.

POPIA requires us to tell you when your personal information leaves the country. It does, so here it is plainly:

These are service providers acting on our instructions — operators, in POPIA's language. They process the information to provide the service to us and are not permitted to use it for their own purposes. Both the EU and the USA involve a cross-border transfer under section 72 of POPIA; we rely on the fact that the transfer is necessary to perform the service you asked for and on the contractual data-protection terms in our agreements with these providers.

If you would rather nothing of yours crossed a border, order by phone or WhatsApp and come into the shop instead of using the website.

We do not run advertising trackers or analytics on this site. Your collection list is kept in your own browser's local storage on your device — it does not leave your phone until you submit an order. Clearing your browser data clears it.

• Colour-match enquiries — these reach us on the shop phone and WhatsApp, so they stay there. We keep them while we may still need to re-mix or match the same colour for you, and you can ask us to delete a message or photo at any time.
• Collection orders and enquiries — kept for as long as we need them for the order and any follow-up or warranty query.
• Newsletter records— kept while you are subscribed. When you unsubscribe we keep a minimal record that you unsubscribed, so that we don't email you again by mistake.
• Invoices and financial records — kept for the period South African tax and company law requires.

Personal information sits in access-controlled systems and the website is served over HTTPS. Access is limited to the people who need it to do the work.

We are not going to tell you that this is unbreakable, because no system is. If personal information is compromised in a way that could cause you harm, POPIA requires us to notify you and the Information Regulator, and we will.

You can, at any time and free of charge:

• Ask what we hold about you, and get a copy of it.
• Correct itif it's wrong or out of date.
• Have it deleted where we no longer have a reason to keep it.
• Object to direct marketing — unsubscribe, or just tell us to stop.
• Object to other processing on grounds relating to your situation.
• Complain to us, or to the Information Regulator.

How to exercise them

Phone or WhatsApp 031 709 1191 and say what you want done, or come into the shop — Mon–Fri 8–5 · Sat 8–1 · Closed Sun. Ask for the owner. We may need to check you are who you say you are before handing over or deleting anything; usually the phone number on the order is enough.

We aim to deal with a request within 30 days. There is no charge, unless a request is repetitive or excessive, in which case POPIA allows us to charge a reasonable fee and we would tell you the amount first.

Once the Information Officer's email address above is confirmed, you will be able to send requests in writing to that address as well.

If you are not happy with how we have handled your personal information or your request, you can complain to the Information Regulator of South Africa. You do not need our permission and you don't need a lawyer.

Complaints are made on the Regulator's own complaint form (Form 5 under POPIA), which is downloadable from their website along with the current submission instructions and postal address:

If we change how we handle personal information, we update this page and change the date at the top. This version is dated 4 August 2026.

See also our returns, warranty and collection page.